Dear La Marzocco Customers:
Effective Monday, July 13, 2009, all La Marzocco product sales and technical, training, and warranty support will be operated by La Marzocco USA, a sister company of La Marzocco s.r.l. La Marzocco USA will offer the highest quality espresso equipment with the customer support and satisfaction you expect from La Marzocco. While we will work diligently to make the transition as seamless as possible, we ask you for your patience, as we work through this change. La Marzocco USA looks forward to serving all customers and baristas in the specialty coffee community.
Sincerely,
The La Marzocco USA Team
COMMON QUESTIONS
What is the new La Marzocco contact information?
The contact information below will be effective July 13, 2009. Please visit the La Marzocco USA website and blog for most recent updates.
La Marzocco USA
1553 NW Ballard Way
Seattle, WA 98107
Phone: 206.706.9104
Fax: 206.706.9106
Website: lamarzoccousa.com
Joe Monaghan, President and VP of Sales, x102, joe(at)lamarzoccousa.com
Brenna Worthen, Machine Orders & Customer Service, x110, brenna(at)lamarzoccousa.com
John Blackwell, Operations, x105, john(at)lamarzoccousa.com
Kevin Colello, Parts Orders, x104, kevin(at)lamarzoccousa.com
Roger Wittmann, Technical Support, x111, roger(at)lamarzoccousa.com
Jacob Ellul-Blake, R&D, x107, jacob(at)lamarzocco.com
Jack Kuo Marketing, x108, jack(at)lamarzoccousa.com
Luke Steitz, Warehouse and Logistics, x109, luke(at)lamarzoccousa.com
Tracie Luthi, Accounting, x112, tracie(at)lamarzoccousa.com
How will customers be affected?
All customers will retain pricing and terms as they are currently established with Franke Coffee Systems North America, Inc. However, all customers on credit will be asked to submit a new credit application to La Marzocco USA.
What products will La Marzocco USA offer?
La Marzocco USA will be the exclusive U.S. distributor of La Marzocco espresso equipment and parts, Jet Steam coffee equipment, and Malykke coffee grinders. In addition, Mazzer espresso grinders will be offered.
