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Support

Inside of a La Marzocco espresso machine ?>

technical support for your la marzocco, modbar, mazzer, and mahlkönig equipment

Below you will find product documentation, preventative maintenance checklists, tech bulletins and more for keeping your equipment up and running. If you have any questions feel free to contact our support team at 206-706-9104 x 101 or by emailing solutions.usa@lamarzocco.com.

how to receive your espresso machine

Download Inspection Checklist PDF

Product Documentation

Commercial Machines

Home Machines

Modbar

Grinders & Accessories

Preventative Maintenance

Service Guides

linea classic
gb5

for gb5, discontinued march 2021

strada

la marzocco parts

LMUSA parts pricelist

Parts Order Form LM USA

 

  •  Free Ground Shipping for orders over $100
    • In-stock orders are processed in 3 -5 business days

 

  • Expedited Orders:
    • Expedited orders received before 2 PM Pacific Time will be processed same day for in-stock parts

 

  • Local Will Call:
    • Hours are from 8:00 AM to 4:30 PM. In-stock items will be fulfilled the same day for orders placed before 3:00 PM

 

  • Order Placement:
    • Email orders should be placed using the Parts Order Form LM USA or equivalent form that can be electronically input into our systems. For existing customers, orders must contain the following information:
      • Customer ID
      • Customer Name
      • Shipping and Billing Information
      • Part Number, Description, and Quantity for each item

Orders with incomplete information will be returned to the sender for further details or processed as time allows if they can be interpreted into a complete order.

Parts email: parts.usa@lamarzocco.com

 

  • Backorders:
    • Will be processed from oldest to newest when parts are received.
    • All Backorders older than 90 days will be automatically canceled unless notified by the customer.

 

  • Invoicing and Shipping:
    • You will receive an invoice when your order has been picked and packed. You will receive your tracking number via an automated email generated at the end of the day.
    • In-transit redirects, if available, will be at the customer’s expense
    • Expedited shipping is also available with the following options:
        • 1 Day
        • 2 Day
        • 3 Day
    • UPS and FedEx have suspended some of their service guarantees. As such, if your expedited order arrives late, we may be unable to refund you the shipping cost.

UPS Service Guarantee page

FedEx Service Guide page

 

  • Returns:
    • La Marzocco USA only accepts returns for parts originally purchased from La Marzocco USA and returned within forty-five (45) days of the original invoice. The parts must be in working order and in saleable condition. The original packaging must be intact and the return must be accompanied by proof of purchase, such as an Invoice. A re-stocking fee of 20% may be applied in cases where parts are returned without documentation of an error on the part of La Marzocco USA. La Marzocco USA does not accept returns of electrical/electronic parts under any circumstance. Shipping charges associated with returns are your responsibility.

 

  • Customer Accounts:
    • To set up a new account or update your existing account information, please contact Dawn in our accounting department at dawn@lamarzocco.com or call 206-706-9104 (ext. 125)

 

  • Support: 
    • If you have any questions about parts, pricing, or need assistance placing your order, please contact our Support Team at 206-706-9104 ext. 101 or email: solutions.usa@lamarzocco.com
    • The Support Team is available Monday through Friday 6am-5pm PST.

la marzocco water specification

La Marzocco recommends caution when using sodium and hydrogen based ionexchange water softeners. Suggested pressure and flow rate from water mains: 45 to 80 psi (3 or 5 bar) and 8 liter per minute.

Download PDF
Water Calculator

resources for designers

 

modbar cut hole templates

 

tech bulletins

Archived bulletins are available by contacting solutions.usa@lamarzocco.com